Exploding Battery Fears Cause Samsung To Recall Every Galaxy Note 7 Smartphone
Samsung has announced they are halting sales and calling for a global recall of their “hottest” new smartphone phone the Galaxy Note 7 after multiple reports of them exploding.
The South Korean companysaid it will provide all owners of the GalaxyNote 7 with a replacement device inthe coming weeks. The tech giant is also pulling all of its unsold GalaxyNote 7 devices from the shelves until further notice.
The Galaxy Note 7 has been on sale since August 19. However,dozens of people have been reporting their devices setting on fire during or shortly after theywere put on charge. An investigation from Samsung unsurprisingly revealed the problem was caused by defective batteries.
Earlier this week, Ariel Gonzalez posted a YouTube videoshowing a GalaxyNote 7 with a melted rubber casing and shattered screen, commenting it caught fire after he was charging it.
The recall is expected to affect millions of devices. The Guardian estimates that 1 million devices have been sold and there are 2.5 million morewaiting in stock rooms.
A Samsung spokesperson told South Korea’s New Agency Yonhap:”The problematic battery accountsfor less than 0.1 percent of the entire volume sold.” Samsung added that only a portion of the devices will have the defect as they work with multiple battery manufacturers. However, since they are unable to trace the origin of the dubious batteries, they are issuinga total recall.
In astatement released today, Samsung added: In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.To date, as of September 1, there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.
“We have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”